FAQ

What are the shipping times for your products?

You will receive your order within 1 to 5 working days for Switzerland and 5 to 10 working days for the rest of Europe and Great Britain.

Do you ship all over the world?

No, we deliver to Switzerland, Great Britain and all over Europe.

Where do we ship your product from?

From our offices in Switzerland.

Do you provide product tracking/tracking information?

Yes, you will find it in your emails box.

There are some items missing from my order, what's going on?

It may be that we send a large order in several installments.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@pzt.com , before 14 days since your order, and we will find an arrangement in order to satisfy you.

Where are you located?

We are located in Switzerland.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracing your package or would like to inquire about it, please contact us by email at the following address: info@pzt.com .

Do you have a return policy?

We do our best to solve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course provide you with an order form after receiving your return, in the event that the appeal is made within 30 days of the date of the order and that the product (s) concerned are not sold out. For more information, please read more about our returns policy in the "returns policy" tab.